Secure, Compliant and Scalable
Video Ident Platform
A trusted Video Ident and KYC solution for banks, fintechs, and regulated businesses to verify customer identities in minutes. GDPR and BaFin compliant with hosting in the EU.
Trusted by 75+ banks, lenders & insurers
3+ million
video calls per month100+ Features
powering 44 product journeys5 AI Services
with 14 different use cases
Augment your branches while minimizing costs
Cost of
Physical Branch vs Video Branch
Setup Cost: $1.05 mil. vs $40k
Monthly Ops: $45k vs $30k
Saving in first year from 1 Branch: AU $11.9 mil.
Saving in 5 year from 10 branches: AU $19.1 mil.
Cost of Physical Branch vs Video Branch
Setup Cost: AU $700k vs AU $25k
Monthly Ops: AU $ 30k vs AU $20k
Saving in first year from 1 Branch: AU $795k
Saving in 5 year from 10 branches: AU $12.75 mil.
Our use cases
Video Branch
Deliver secure, face-to-face customer experiences from any branch, app, or website
Customer Onboarding
Verify customers, documents to onboard faster with seamless experience
Customer Servicing - Human touch meets digital convenience
Servicing over video not only enhances experience but delivers as single channel.
Wealth & Loan Advisory
Personalised video consultations with secure screen sharing and notes.
Credit Underwriting
Credit verification and underwriting on video is more effective than audio call and easier than physical meeting.
Support any physical, digital or voice-based
customer workflow using video for
better success and security
Configure your video branch in days, not months.
Our scale and experience in running Video KYC
22
Banks + NBFCs using VideoCX.io for VKYC
27 lac
Monthly VKYC processed
100 mil
Total VKYCs completed since inception
21
Banking products covered
41
Total VKYC combinations covered
One platform to manage your complete Video Banking journey
Integrate with your journeys
APIs for straight through journey or create an independent journey and page
Customer routing logic
Route customers to employee pool basis product, language, history, purpose
Customer queue management
Configurable wait time logic, token system, instructions, prioritization
Video call with customer
All video calling features like recording, screen sharing, chat, file sharing
Additional features and workflows
Add and customize steps like face match, QnA, doc capture, ID verification
Checker module for audit
Auditors can play video recordings, check documents and approve transactions
APIs to sync data with other systems
APIs to sync all the meta data, video recordings, docs, dispositions etc
Live dashboard and reports
Monitor live customer traffic, employee productivity, call results etc
Three ways to do Video KYC
Straight through Journey
Customer can complete the Video KYC immediately after filling the account opening form.
Independent Weblink
Customer can access a link on the RE’s website, do eKYC and then move to VKYC.
RM / Agent Assisted
Agent can assist a customer to fill a form online and get connected directly.
Features
- White labelled platform
- Hosted on RE domain
- Customer consent stored
- Random verifications questions and liveness check
- Social profile question
- User photo capture and face match
- Country location and IP address check
- Auditor module for checker role
- End to end encryption
- Video recording with Lat Long and time stamp
All the possible eKYC options on or before the call
- eID authentication using the German national ID card
- NFC chip reading from German ID card (Personalausweis)
- Secure document upload (ID card, passport, residence certificate) integration
- OCR scanning for ID card, passport, or driver’s license check
- Create your own eKYC journey before agent connection
Pre-call connection features
- Pass customer photo and signature from onboarding journey
- Camera, mic & location permission check before agent assignment
- Show settings to enable camera, microphone and location
- Show instructions page to customer to avoid on call dropouts
- Option to switch to compatible browser
Integrated with Google Maps for location feature
- Show address, Lat Long and Google Maps link to agent
- Feature for agent to pull location from their side
- Location keyword check for EU permitted regions
- Check against EU high-risk country list (AMLD6)
- Match between registered address and current location
- Flag inconsistencies between document address and provided location
- IP address country check
- IP spoofing check using a third-party service
Verification questions module
- Option to ask up to 15 questions to customer
- Option to mark it as Match / Mismatch
- Option to mark it as Responded / Not Responded
- Randomize questions from list of question from API
- Randomize order in which they are shown
- Option to have fixed questions and random questions
In built Auditor / Checker module
- Option to Approve, Reject and Re-open cases
- Configurable bucket allocation and auto refresh
- Additional checkboxes for each audit point
- Fastrack cases into Auditor bucket
- Auto clear auditor bucket
- Option to reassign cases to other Auditors
Multiple Video KYC Dashboards to track every step
Per day summary from customer entry to Success
Product, Team or Group wise dashboard
Real time Agent monitoring dashboard
Real time customer queue
Auditor performance dashboard
Agent and auditor times sheet report
Customized excel reports for download
One Platform to manage your complete - Video Banking Journey
Integrate with your journeys.
APIs for straight through journey or create an independent journey and page
Customer routing logic
Route customers to employee pool basis product, language, history, purpose
Customer queue management
Configure wait time logic, token system, instructions, prioritization
Video call with customer
All video calling features like recording, screen sharing, chat, file sharing
Additional features and workflows
Add and customize steps like face match, QnA, doc capture, ID verification
Checker module for audit
Auditors can play video recordings, check documents and approve transactions.
APIs to sync data with other systems
APIs to sync all the meta data, video recordings, docs, dispositions etc.
Live dashboard and reports
Monitor live customer traffic, employee, productivity, call results etc.
An AI enabled
video banking platform
Face Match
An AI based face match that compares customers live photo with any document or previous photo.
Liveness Check
Face analysis - Analyse the customers photo for glasses, cap, gender, closed eyes etc.
Real time translation
An AI based face match that compares customers live photo with any document or previous photo.
Extract Text & Data
An AI based face match that compares customers live photo with any document or previous photo.
Speech to text
Get a transcript of the complete call with the time stamp and user specific comments.
Summarize transcripts
Call summary using Gen AI to quickly understand the conversation in a few lines.
Video analytics
Understand more about the call like sentiment, tone, pitch, emotion etc.
Book a case study walkthrough
“As a new bank, video banking has been instrumental in expanding our services and establishing secure authentication processes.”
Ahmer Hussain
National Business Head, Video Banking
AU Small Finance Bank Limited
“Video KYCs have helped us offer a completely new mode of account opening”
Sameer Shetty
Head, Digital Business And Transformation
Axis Bank
“Video banking has eliminated any hesitancy among our customers in semi-urban areas to interact with lenders.”
Ankur Jain
Deputy Head, Credit, Digitalisation
Tata Capital Financial Services
“Video banking has significantly enhanced the phygital experience, allowing customers to see and interact with a representative, without the need to travel to a branch.”
Rajesh Krishnan
Chief Operations & Customer Experience Officer
Bajaj Allianz Life Insurance
Built for BaFin and GDPR Compliance
VideoCX meets all major European compliance standards including BaFin guidelines, AMLD5 and AMLD6 requirements, and GDPR privacy principles.Encryption, consent management, and full audit trails ensure every verification meets regulatory expectations.
AES-256 encryption at rest & in transit
Full audit logs, screen recording, and call logs
ISO 27001 & SOC 2 certified infrastructure
Deploy on AWS Frankfurt or in your private cloud
Supports MFA, IAM, and role-based access
Accessibility tested (WCAG 2.1 AA)
